We respond to inquiries within 24 hours. We offer market research and forecasts tailored to the customer's needs, and personalized, professional solutions. Datasheets and samples are available upon request. Additional services, such as custom packaging design and factory visits, can also be arranged.
We continuously monitor the production process and provide photos and videos based on customer requests. Spare parts are supplied at no additional cost.
We respond to complaints within 24 hours, and maintenance guidance or problem resolution is provided within 48 hours. The product comes with a 24-month warranty. Free technician training is available. A full set of documents, including installation instructions, software operation manuals, easy maintenance guides, and control system software CDs, is provided at no cost.
FAQ:
Q1: How to install?
A1: Free of charge to provide detailed steel structure drawings and installation guidance and wiring diagram, free remote debugging. We can also send our engineers to the site to guide the installation.
Q2: How long is the warranty period?
A2: We offer a comprehensive two-year warranty covering structural integrity, installation, software programming, and product usage. Our dedicated after-sales team is available to assist with any queries or issues that may arise.
Q3: Can it be customized?
A3: We offer customization services to meet your specific needs. We can customize them to the way you want them to look, like size, shape, features, and more. In addition, we can customize your logo on the LED display.
Q4: How to guarantee product quality?
A4: We prioritize quality at every stage of production. Our rigorous quality control processes include stringent component selection, advanced manufacturing techniques, and comprehensive testing. Before shipment, each LED floor display undergoes a meticulous final inspection to ensure it meets our exacting standards.
Q5: How fast can you provide after-sale technical support after encountering product problems?
A5: We promise to provide professional after-sale technical support within 24 hours after receiving the customer's notice.
